Frequently asked questions

Open the catalogue, search for the product name and use the available filters. On the product page, check the description and the selected pack before adding it to your cart.

Options may differ in size, quantity or flavour. Each option has its own price and availability. Check your selection even if the main photo is the same.

Check the information and label on the product page, as well as the pack you receive. If information is missing or unclear, ask for clarification before buying or using the product.

Use the explicit statement and ingredient list for the exact option. An omitted statement does not mean an allergen is absent or a certification exists. Contact us before buying if the label is unclear.

Check whether another suitable option is available or contact us for information. A restock date is not guaranteed, and adding an item to your cart does not reserve it.

Packaging designs can change. If the name, quantity, formulation or another essential feature differs, do not assume it is the same product: contact us with your order number and photos.

Use the cost-per-serving calculator in the footer with the price and servings shown on the label. It compares costs and does not determine dosage or whether different formulations are equivalent.

The store provides product information, not an individual diagnosis. Discuss your needs with a doctor or pharmacist before choosing a supplement.

Ask a doctor or pharmacist before combining them. Show the complete labels and mention all medicines and supplements you take.

Do not assume a product is suitable just because it is a supplement or described as natural. Seek guidance from the appropriate healthcare professional and check the label warnings.

Follow the label and your healthcare professional’s individual advice. Do not exceed the recommended daily amount or use the cost calculator as a dosage guide.

Stop using it and seek medical advice. For severe or urgent symptoms, seek emergency help immediately. Keep the packaging and batch number for your healthcare professional and to inform the store.

Follow the storage conditions and after-opening instructions on the label. Check the date and seal on the pack. Contact us before use if the date is unreadable or the packaging appears damaged.

No. Supplements do not replace a balanced diet or medical treatment. Do not stop prescribed treatment based on a product description or store information.

Choose a product and pack, add them to your cart and proceed to checkout. Enter your details, select an available delivery option and review the items, quantities, address and final total before continuing to payment.

Yes, you can continue as a guest. Enter a correct email for order updates and keep your order number. An account gives you access to orders placed through it and your saved addresses.

No. Prices, discounts and available stock are checked again at checkout. If something changes, review the updated total before proceeding.

Quantities are limited by available stock and the purchase limit for each product option. Contact us before ordering a larger quantity; availability is not guaranteed.

Check the confirmation and payment status displayed by the store. An order number alone does not mean payment succeeded. If you have an account, also check its order history.

Check your spam folder and the email address you entered. If you cannot find the message, contact us with your order number if available. Do not repeat the purchase just because the email is missing.

Contact us as soon as possible with your order number and request. Changes depend on the processing stage. Editing a saved address does not change an order already placed.

Available methods are displayed during payment. Online payment takes place on Stripe’s page when enabled. Do not assume cash on delivery, bank transfer, instalments or a particular digital wallet are available unless offered.

Enter them only on the official payment page opened by checkout. Never send your card number, security code, PIN or verification code by email or support message.

Follow the payment-page message and check with your bank whether verification is required. Review the existing payment before attempting a new purchase. Contact us if its status is unclear.

Review the earlier order, including its products, recipient details and total. Use the continue or cancel action offered on screen. If you cannot access it, contact us before starting another purchase.

Return to the existing checkout and check its status. Closing a page does not mean payment failed. If the outcome is unknown or an attempt reference is shown, keep it and contact us.

Do not submit a second payment. Contact us with the order number or attempt reference, time and amount. Your bank can clarify whether the entry is a temporary hold or a completed charge.

Contact us before purchasing to confirm the process and required details. Do not enter tax details in delivery-address fields as a substitute for requesting an invoice.

The summary before payment shows the merchandise amount, applied discounts, delivery charge and final total. Customer product prices include VAT.

Enter the code in the cart’s discount field and apply it. Check that the discount appears in the summary before paying. Typing a code alone does not confirm it was accepted.

Check the spelling and the displayed message. The code may have expired, be inactive or not apply to the selected items. For clarification, send support the code and the products you selected.

Do not assume promotions and codes combine automatically. The accepted discount shown in the final total applies. Review the result whenever you change your cart.

The free-delivery threshold is calculated on merchandise after discounts. If a discount reduces that amount below the threshold, a delivery charge may apply. Check the final total.

Affiliate discounts apply only to participating products. Other items can remain in the cart without that discount. Check the eligibility notice and order summary.

Check the countries and methods offered at checkout. For a special or remote destination, confirm coverage with customer service before paying. The site language does not change the delivery country.

Current domestic and international rates and the free-delivery threshold are shown on the customer service page. Your order’s delivery charge is calculated at checkout using the destination and merchandise amount after discounts.

See the current estimate on the customer service page. Transit time means working days after dispatch, not necessarily from the time of purchase. Ask for confirmation before ordering if you have a specific deadline.

Check the dispatch message and, for an account purchase, your order details. Use the tracking number or link when supplied. Contact us if it is missing or not updating.

Check the address and carrier notifications, then contact us with your order number. Include the latest tracking update so the shipment can be investigated.

Follow the carrier’s notification and contact them promptly about available options. Do not assume redelivery, a particular holding period or an address change without confirmation.

Use the options offered at checkout. Contact us before buying about gift wrapping, collection from a physical location or a time slot; these services are not automatically available.

For delivery in Greece, select BOX NOW when offered at checkout and choose a locker on the map. Check that the selected locker’s name and address appear before continuing.

Check your connection and try loading it again. If the map still does not work, choose another available method or contact us. A BOX NOW order requires a confirmed locker selection.

Your mobile number is needed for collection notifications. Check the number and country code before paying. Contact us immediately if you notice an error after placing the order.

Contact us as soon as possible with your order number. Whether a change is possible depends on the shipment. Selecting a different locker in a new cart does not update the existing order.

Check the provider’s notifications and that you are at the correct locker. For an operational problem, use the support details in the notification or on the locker and inform us with your order number.

Follow the deadline in the provider’s notification. For an extension or missed collection, contact their support promptly and let us know. An extension or automatic reshipment is not guaranteed.

Consumer online purchases generally have a 14-day withdrawal period from receipt, subject to legal exceptions. Read the withdrawal terms and send a clear notice with your order details within the applicable period.

There is no automatic exception for all supplements. Unsealing goods unsuitable for return for health or hygiene reasons may affect withdrawal rights. This is separate from rights concerning faulty or incorrect goods.

Follow the current return instructions on the customer service page and request the address through the official email. Do not send a parcel to an unconfirmed address or locker. Keep proof of dispatch and your order number.

Check the current instructions and the terms applicable to your purchase. A change of mind differs from an incorrect, faulty or non-conforming product. Contact us about your case before arranging dispatch.

Tell us your order number and describe the problem. Keep the product and packaging; photos and the batch number help us investigate. Do not use a product with a suspicious or broken seal.

Refunds follow the applicable terms and payment method’s process. If you were told a refund was completed but cannot see it, contact us and your payment provider. The date a refund is issued may differ from the date your bank displays it.

Contact us before opening the product and check the return terms. The possibility of an exchange and stock of the replacement option need confirmation. Confirm the return address before sending an item.

Use registration or sign-in from the store menu. Sign in with your account email and password. Registration is not required for guest checkout.

Select password recovery on the sign-in page and enter your email. Check your spam folder too. If the link has expired or was used, request a new one. Do not share the link or your new password.

Check your email, password and keyboard language. Follow any message asking you to wait after failed attempts. Use password recovery or contact support without sending your password.

Guest orders are not automatically linked to an account just because the same email was used. Check that you are signed in to the correct account and contact us with your purchase confirmation.

Open addresses in your account to add, edit or select a default address. Always check the details at checkout. Address changes do not alter previous orders.

Choose Greek or English in the language selector. When signed in, your choice is saved to your account for future emails. Guest purchases use the order’s language. If a save error appears, try again.

Brand names, product identifiers, personal details, addresses and pack photos retain their original form. If a product description is unavailable in your language, ask for clarification rather than assuming what it says.

The contact page shows current contact details and published support hours. Include your order number, if available, and describe your request. Do not assume round-the-clock support.

Use cookie settings in the footer and read the cookie information. Optional cookie and affiliate-recognition choices are separate from functions needed for sign-in and ordering.

Send your request using the official contact details. Identity verification may be needed. Account deletion does not automatically remove records that must be retained to meet legal obligations.

Sign out after use and clear the cart if you do not want your selections left in the browser. Do not save passwords or share payment and account-recovery links.

Check your connection and the error message. For ordinary browsing, try reloading. If payment has already started, check its status first and do not clear browser data to bypass a pending checkout. Send support the page and message without sensitive details.

Open the Affiliate programme in the footer, read the current terms and follow the application process. Applying does not mean automatic approval, an active code or guaranteed income.

Contact us describing what happened, the help you need and your order number if available. These FAQs are a guide and do not replace the sales terms or your legal rights.